Turnaround
All orders are shipped no later than 3 business days from receipt date Monday-Friday 8am-5pm. Orders received between 4pm Friday and 11:59 pm Sunday are due for processing on the following Monday.
Should there be a delay in processing time due to a high volume of orders or unforeseen circumstances, we will notify you of the new shipping date via email or phone.
Shipping Carrier & Tracking
We use United States Postal Service (USPS) or United Parcel Service (UPS) for Standard Shipping of all packages.
Once the package is shipped, an email confirmation with tracking information will be sent to the provided email address.
Shipping Rates
We charge a flat rate shipping fee of $4.99 for Standard Shipping (2-7 business days) on any orders under $40. Standard Shipping is free on all orders over $40.
Return Policy
We love our Siberia Spirit products and we want you to feel the same way. If you ever feel dissatisfied with any merchandise purchased from our website, please contact us within 30 calendar days from the delivery date. We will be happy to replace your initial order with any other item of equal or lesser value available at our website. If you are not able to find a suitable replacement among our selection of products, we will gladly provide you with monetary reimbursement.
Manufacturing defects / damaged / incorrect item
All of our artisanal style products have small variations in stitching, colors, and patterns. These are not considered defects, as each pair of our socks and slippers is unique and it is part of what make Siberia Spirit special. If you discover a manufacturing defect which may have an effect on the durability of the socks or slippers or receive an incorrect item, please contact us to request a free shipping label.
Other
If you are not 100% satisfied with your purchase (for reasons other than manufacturing defects / damaged / incorrect item), we will be happy to issue a refund. Please contact us to request a return shipping label. The return shipping label cost will be deducted from your refund amount, as well as the cost of the original shipping and handling (if any were applied).
To return the product(s), please follow these steps:
Contact us via the website form or email us at support@siberiaspirit.com and request a return label. Please enclose a note explaining the return's reason and the product you wish to exchange or return. Use the return shipping label to mail the package back.
Please allow 10 – 15 business days after we receive your item(s) for the refund to be processed.
Any refunds will be credited back to the original payment method used when the order was placed. We do not take responsibility for any items lost during the return shipping process.
